Patient Resources

Get answers to commonly asked questions, download important and required forms before your appointment, or learn more about some of our active partnerships.

Dr. Sarafa listening to the heartbeat of an elderly patient.
Dr. Sarafa and Bre'Ana walking to a consultation in a senior care facility.

Frequently Asked Questions

  • Avalon Physician Services provides a wide range of telehealth and on-location services for patients of all ages, from seniors to children. Our team offers comprehensive in-home treatments, including total end of life care, and specializes in a variety of areas from optometry to podiatry. Avalon also has nationally recognized expertise in managing and reducing risks associated with vital signs, falls, and dementia. We also have affiliations with experts in the behavioral health scope, focusing on biological, sociological, and psychological needs.

  • Avalon Physician Services brings back the concept of house calls with a modern touch. We offer the same medical services you would receive at a doctor's office, but in the comfort of your own home. Benefits include no waiting at a doctor's office, availability of the care team 24/7, HIPAA compliant Telehealth platform, and the convenience of having labs and tests done at home. Our approach has resulted in high patient quality and satisfaction, with Avalon ranking among the top 1% of practices in the nation in this regard.

  • No, there are no additional costs associated with receiving care in the comfort of your own home or care facility. Our services are covered by Medicare and many private insurance plans, and we work with patients to ensure that their coverage is used to its fullest potential. We are committed to providing the same level of care and coverage as a traditional office setting, while offering the added convenience of in-home care.

  • Yes, the Avalon clinical care team is able to travel to local hospitals, homes, or care facilities to meet with patients.

  • We accept most insurances including Medicare, Medicaid, Blue Cross Blue Shield, Blue Care Network, and more. If you have any questions on specific insurance providers please call us at (248) 277 - 3110 or email us at office@avalonphysicianservices.com.

  • Avalon's in-home care approach has been associated with a 50% reduction in total cost of care, 25% lower ER utilization, and over 50% reduced rehospitalization 30-day rate.

  • Yes, Avalon has worked with not-for-profit organizations, healthcare systems, hospital systems, insurers, and more, offering high-quality patient care and satisfaction, reduced costs, and lower hospital utilization rates.

  • Am I able to get x-rays done in my home?

    Yes! We offer the same labs and tests you can get at your doctor's office, all in the convenience of your home - available in as little as one day!

  • What is CCM?

    Chronic Care Management (CCM) is a program that our office utilizes to help service our patients in providing them with care to help improve and educate on the chronic ailments a patient may have. In order to qualify for CCM, a patient must have 2 or more chronic conditions. Such chronic conditions include diabetes, hypertension, and asthma. This program helps patients by offering plans to better help control and/or manage chronic conditions. When helping manage a chronic condition, patients become more aware and able to recognize when something is not right and to get treatment sooner. CCM is an essential practice as part of our care plans. To find out if CCM is right for you, contact our office today for additional information.

  • What is RPM?

    Remote Patient Monitoring (RPM) is a program offered by Avalon that allows providers and nurses to work together with patients and families in monitoring chronic conditions such as hypertension, and asthma, in the comfort of their own home with a cellular Bluetooth device. This device alerts the patient and provider of abnormal results in real time. When providers and nurses are aware of a real time event the patient has a more immediate intervention than having to wait until an appointment. Contact our office today for additional information on this service line offering!

Our Partnerships

We're partnered with local and national organizations and healthcare systems. These partnerships, in addition to our own knowledge and expertise, allow us to continue to offer the highest quality of care.

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